These Hostel Policies are considered a part of our reservation agreement with you. By booking, you agree to abide by all of our Hostel Policies, terms and conditions, and procedures.

FRONT DESK HOURS

Please note that the Front Desk is generally open from 8:00AM until 11:00AM and from 5PM until 7PM. At our discretion, we might alter the working hours.

ARRIVAL AND DEPARTURE

CHECK-IN

Check-in time is from 5PM until 7PM. Should you fail to arrive and check in by 20:00 when the Front Desk closes, your reservation will be marked and charged as a no-show.

• LATE ARRIVALS
  Exceptionally, it might be possible to arrange a later check-in. Contact the property in advance to inquire if it’s possible to collect the keys after 7PM.
• EARLY ARRIVALS
  Arrivals before 5PM are always on request and subject to availability. We will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.

Upon arrival at our guesthouse you will be asked to provide identification (Identity Card / Passport / Driver’s License) for each person staying overnight, minors included. Please be aware that it’s not possible to collect the keys without providing identification for each person staying overnight.

CHECK-OUT

Check-out is up to 10AM. However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at the Front Desk and retrieve it at a later time.

CHILDREN, AND EXTRA BED POLICY

CHILDREN

All children up to 2 years old stay free of charge when using the existing bedding. All children from 3 to 11 years old are entitled for 50% discount/child/night. Individuals above the age of 12 are considered adults

EXTRA BEDS

Uppon request we can provide extra beds.

Occupancy and extra bed rates might deviate from our standard basic prices during certain times of the year or during particular events.

These costs are not calculated in the room rate and will be charged extra.

PAYMENT METHODS

PAYMENT METHOD 1 – LEAVE YOUR CREDIT CARD DETAILS

Upon booking, no deposit will be charged. We will ask for your credit card details only as a guarantee, to perform a pre-authorisation anytime before the arrival date. You will pay the total cost of your reservation at our guesthouse, upon arrival. We accept the following payment methods on-site: cash, credit cards (Visa or MasterCard), and debit cards (Maestro, BA, Karanta).

• GUARANTEED RESERVATIONS
  Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period. Please note that the pre-authorisation amount is not held by our property or by our authorising bank but it’s held on your card by your issuing bank. The amount is released automatically by the online payment processor after a maximum of 7 days. However, the actual release period can take anywhere longer. If the amount is not released within 10 days, you will need to contact your home issuing bank. No reservations shall be fully confirmed without a pre-authorisation as a proper guarantee. If you do not possess a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival.

PAYMENT METHOD 2 – PAY TOTAL PRICE NOW

Payment of the full amount of the reservation will be completed in advance, at the time of booking. Upon arrival, you will be given an invoice for your stay.

• NON-REFUNDABLE RESERVATIONS
  The advance payment does not include the tourist tax, which you will pay separately upon arrival.

ROOM RATES AND TOURIST TAX

The room rate includes lodging and is exclusive of the tourist (city) tax, which should be paid upon arrival. Additional amenities and services are available at extra cost.

The tourist tax is 2.00 EUR/person/night. Children from 7 to 18 years of age are entitled to a 50% discount and pay 1,00 EUR/child/night. Children under 7 years of age are exempt from paying the tourist tax.

CANCELLATION POLICY

STANDARD POLICY

Cancellations or modifications can be made free of charge up to 7 days before arrival (unless specified otherwise in our Special Offers terms). After that or in case of a no-show the whole amount of the reservation will be charged. Cancellations and/or modifications must be submitted in written form via e-mail.

FIRST MINUTE POLICY

Cancellations or modifications can be made free of charge up to 14 days before arrival (unless specified otherwise in our Special Offers terms). After that or in case of a no-show the whole amount of the reservation will be charged. Cancellations and/or modifications must be submitted in written form via e-mail.

NON-REFUNDABLE POLICY

This type of booking requires payment for the entirety of the reservation at the time of booking and is non-refundable. No changes or modifications are possible free of charge at any given time.

• FORCE MAJEURE POLICY
  Our Guesthouse declines all liability for late cancellations due to a higher order, unpredictable failures to comply with the rules, or other causes of force majeure such as natural events, disasters, and epidemics. Guests are advised to secure cancellation insurance with one of the insurance agencies as we do not refund when charged by the cancellation policy. This applies to all situations, also health.

• THE RIGHT TO CANCEL A RESERVATION
  Our Guesthouse reserves the right to cancel a reservation if a pre-authorisation has failed or the stated amount has not been paid within the agreed period (i.e. upon arrival or at the time of booking, if the room has been booked at a Non-Refundable Rate). Exceptionally we can cancel the reservation for real reasons (for example: due to urgency, unpredictable repairs that prevent the unit from being used normally and safely, technical errors that occurred during the reservation process, the need to close the guesthouse or fraud or inaccurate data provided by the guest) or in a case of inappropriate behaviour of a potential guest.

NON-SMOKING PROPERTY

Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 80,00 EUR for smoking in our rooms.

PETS

We need to talk about this. depending on the occupancy of the hostel, the size and behavior of your puppy. in any case, only when the room is entirely reserved for you. 

ACCESS TO ROOMS AND SECURITY

ACCESS TO ROOMS

Our housekeeping staff and management reserve the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verifying that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Guesthouse Policies. 

QUIET HOURS FROM 22:00 TO 8:00

Our rooms are located in a building with other privately owned units. Therefore, we kindly ask you to respect quiet hours. Doors should be opened and closed quietly. No congregating in the hallway, running on the staircase, parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises to ensure we can protect the property and our guests at all times. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, you will be asked to leave our premises without a refund.

DAMAGE TO PROPERTY AND MANAGEMENT’S RIGHTS

The company is not responsible for any direct or indirect loss or damage to the guests’ property or personal injury that in any way occurs during the stay in our guesthouse (except for personal guests’ injuries that occur directly from the company’s gross negligence). The total liability of the company for damages does not exceed the value of the reservation amount.

If our guesthouse service has a disturbance or damage, the guesthouse will do its best to eliminate it as soon as possible, and the guest is obliged to contribute to the elimination of the disorder or to minimize the damage. If the guest, his or her guests, or any person for whom they are responsible causes damage to our guesthouse or its exterior, the guest is fully responsible for that damage, our guesthouse, however, disclaims any liability for injury that the guest might suffer in such a case.

Guests should respectably conduct themselves, not provide any disturbances to other guests, and will not cause any nuisance or annoyance within Hostel Alieti. 

In case of a breach of our Guesthouse Policies, we reserve the right to forbid entry, remove the guest from the room and guesthouse, and claim compensation for damage caused. Our guesthouse also reserves the right and the guest authorizes it, to charge the credit submitted at the time of booking and/or check-in for any damage or theft of the item.

CHANGES OR MODIFICATIONS TO THE GUESTHOUSE POLICIES

We reserve the right to amend, modify, change, cancel, or alter in any way these Guesthouse Policies or the arrangements and content featured on our Website at any time without prior notice. Please check our Website for updates to the Guesthouse Policies. Any modification to these Guesthouse Policies that may occur before your departure is considered a part of your reservation agreement with us.